1. Who we are
Maintenance Time provides practical property maintenance, damp, mould, ventilation, repair and property health check services.
Website: maintenancetime.co.uk
Maintenance Time
Privacy Policy
How Maintenance Time handles enquiry details, contact information, property photos and website data.
Privacy Policy
This page explains how Maintenance Time may collect, use and store information when you contact us or use this website.
2. Information we may collect
When you contact us, we may collect your name, phone number, email address, property address or general location, details of the issue, photos you provide, and any other information you choose to send.
3. Why we use your information
We use your information to respond to enquiries, assess property issues, arrange visits, provide quotes, carry out work, keep records of communication and manage customer service.
4. Property photos and enquiry details
If you send photos of a property issue, we use them to understand the problem and provide practical advice or next steps. We do not ask you to send anything unnecessary. Avoid sending personal documents or anything sensitive unless it is genuinely needed.
5. Sharing information
We do not sell your personal information. We may share information only where necessary, such as with subcontractors, suppliers, professional advisers, insurers, payment providers, IT providers, or where required by law.
6. Cookies and website data
This website may use cookies or similar tools to help the site work properly, understand website usage, improve performance and support security. Your browser settings can usually control or block cookies.
7. How long we keep information
We keep information only for as long as reasonably needed for enquiries, work records, accounting, legal, insurance or customer service purposes.
8. Your rights
You may ask to access, correct or delete personal information we hold about you, subject to legal, accounting or legitimate business reasons for keeping certain records.
9. Security
We take reasonable steps to keep information safe. No website or email system can be guaranteed completely secure, so please avoid sending highly sensitive information unless necessary.
10. Contact
If you have a privacy question, contact Maintenance Time through the contact page.
Important note
This is a practical website privacy policy and should be reviewed before final launch to make sure it matches the exact business details, contact details, cookies, forms, analytics and any third-party tools used on the site.
What this means in normal language
No mystery, no creepy data nonsense.
We use details to reply
If you send an enquiry, we use your details to understand the issue and respond.
Photos help diagnosis
Property photos help us see damp, mould, ventilation, repair or maintenance problems more clearly.
We do not sell data
Your details are not sold. That sort of nonsense can stay in the bin where it belongs.
Need to contact us?
Use the contact page for privacy questions, enquiries or property support.
Contact Maintenance Time